Shipping & Returns

 

BOXES

 

We made the decision to create a box that would be both a retail box and a shipping box.  We asked the manufacturers to use vegan inks and no plastic lamination.  If a box is laminated, it can’t be recycled.  We designed the box to be tamper evident.  That means that we can do away with the plastic overwrap that seals most perfume boxes.  That heat sealed plastic film is not usually recyclable and with this box, we don’t need it. When you receive your perfume, just break the seal of the box and use, safe in the knowledge that it has trodden lightly on the planet.

 

We ship free to the UK, unless you're pressed for time, in which case you can choose the Royal Mail Special Delivery option at the Checkout.   We use Royal Mail International Tracked Service for International deliveries.



Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.).  If you have opened the box, the perfume cannot be returned.  If you are unsure if you're going to like the scents, buy a tester and check first.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next 500g.